Delivery Details Processing Times Shipping Policies Dropshipping Req's

Return Policies Warranties Qualifications Return Request Form

Site Policies Payment Policy Privacy Policy Frequent Questions

Site Specific Engraving Details

Marketing Services Custom Pricelists Auction Templates Sales Flyers

Processing Times:

The average Processing Time (Time it takes for us to physically ship your order from the time you place it through our site) for this warehouse is 2-4 business days. Business days do not include weekends or Holidays. During November and December, please add 1 extra business day to this average.

Back to Top

• Items returned as undeliverable:
  If your shipment is returned or refused for any reason, a refund will be issued for the cost of the product minus a 20% restocking fee.
  
  
• Items Damaged During Transit:
  This site will not be responsible for the receipt of damaged merchandise. Shipping Insurance is available to the customer at checkout, and if selected, we will process the insurance claim as the need arises at no extra charge to the consumer. The following chart shows which delivery methods offer or include insurance as part of their cost:
  
  

  UPS Next Day	Insurance Included	USPS Express Mail	Insurance Included
  UPS 2nd Day Air	Insurance Included	USPS Priority (Insured)	Insurance Included
  UPS 3-Day Select	Insurance Included	USPS Priority Mail	Not Insured
  UPS Ground	Insurance Included	USPS 1st Class	Not Insured
  UPS Worldwide Express	Insurance Included	USPS Express International	Insurance Included
  UPS Worldwide Exedited	Insurance Included	USPS Priority International	Not Insured or Trackabe
  UPS Canadian Standard	Insurance Included	USPS 1st Class International	Not Insured or Trackabe

  
  
  It is vital that the consumer notify us of the damaged merchandise within 72 hours of delivery.
  
  
• Handling Fees:
  All domestic shipments have a $1.25 Handling fee added to postage costs and are included in the S/H costs provided at checkout.
  All Internatonal Shipments have a $3.00 handling fee added to postage costs and are included in the S/H costs provided at checkout.
  Postage costs are calculated from the origin zip code of 75115.
  
  
• Further shipping restrictions may apply for some delivery areas that are not mentioned here. Please refer to www.ups.com and www.usps.com for further details.

Back to Top

There are no special requirements to meet in order to have us drop ship your order. Details regarding the dropshipping process can be found in our Dropship Guide.

Back to Top

Back to Top

• The Costs To Return A Package is the responsibility of the customer. The only exception to this is if the wrong items were shipped. In this case, customer will pay postage costs using the shipping method prescribed in the Return Authorization and receive these costs back in the form of a refund upon us receiving the return.
  
  
• Unauthorized Returns may be refused, or be accepted and have 20% deducted from the refund amount for the cost of the product. (Original shipping fees are non-refundable) Because unauthorized returns do not have the Return Authorization Number included, extra time is required to track down the original order details, determine the reason the item was returned, etc.
  
  
• Return Requests placed for the reason of items being received damaged, can only be accepted if the order was placed using an insured delivery method. In this case, an insurance claim will be processed and returning of the item may not be necessary.
  
  
• Unless covered under an additional Manufacturers warranty, all merchandise sold from this warehouse will be eligible for return for the amount of time as specified in the item's description. Those products that list "Initial Satisfaction" have a 10 Day time limit in which you may request to return merchandise. All time limits are enforced from the date of delivery.
  
  
• Return Authorization Requests Received within 72 Hours of delivery (Regardless of the reason for wanting to return) will not be subject to any restocking or administration fees as long as the merchandise is returned in the same conditioned in which it was received.

Back to Top

Order ID:
First Name:
Last Name:
Your Email:
Phone No:
Item(s) Description:
Reason for Return: (Please Be Specific)
Desired Resolution:	Please Send A Replacement (Extra Shipping Fee May Apply) Please Issue A Refund (Admin. Fee May Apply) Please Issue A Store Credit (Admin. Fee May Apply) Other. (Reference My Reason For Return Details)
	I understand I may be responsible for the cost of shipping my return.

Back to Top

Back to Top

This Site Tracks IP Addresses
Your IP address is used to help diagnose problems with our server, and to administer the Web site, in addition your IP address is used to help identify you and your shopping cart (in conjunction with a cookie.) We also use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.

This site may contain links to other sites.
This Site is not responsible for the privacy practices or the content of such Web sites, unless otherwise specified below your information is never shared with other companies.

This site requires Unique Identifiers.
This site uses an order form for customers to request information, products, and services, it also collects visitor's contact information (like their email address), in some circumstances their unique identifiers (like their pets name, or mothers maiden name), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to customers. The customer's contact information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future informational mailings; see the choice/opt-out section below, users may NOT opt out of receiving order notifications, or other contacts which are deemed essential.

This site requires Financial Information.
Financial information that is collected is used to bill the customer for products and services. Unique identifiers (such as pets name, and mothers maiden name) are collected from Web site visitors to verify the user's identity.

This site may have Surveys and/or Contests.
Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site may also run contests in which case we may ask visitors for contact information (like their email address). Generally this information is used to verify eligibility, however we may also use contact data from our contests to send users information about the contest. The customer's contact information is also used to contact the visitor when necessary (for example winners). Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected from our users is used to check the users' qualifications for registration and bill the user for products and services.

This site may contain Public Forums
This site may include chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose any personal information.

About our System Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored behind a firewall, against a password protected database system. Whenever sensitive information is accessed it is transmitted using strong SSL encryption. This site may keep a copy of your information on its own system using a WebAPI system, this system may have its own security measures in place.

This site provides the choice to Opt In or Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

Each time an information email is distributed, you have the option to use unique unsubscribe url which is attached to each outgoing email.

Customers may unsubscribe at any time by simply logging into their accounts.

We provide the ability to Correct/Update YOUR information.
This site gives users the following options for changing and modifying information previously provided.

Visit the customer login area of this web site to make any changes to your contact information.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Customer Service Center
C/O
748 Chalk Hill Lane
Desoto, TX 75115

Back to Top

Frequently Asked Questions:

Question:	Do We Drop Ship?
Answer:	Absolutely. If you need information on what dropshipping is or how to do it, please visit our Dropshipping Guide.
Question:	How Long Will It Take You To Ship My Order?
Answer:	Generally orders ship within 2-4 business days from the time you place them. Occasionally we experience very heavy order volume (Usually during the Holiday Season) which may add an extra day to the processing time. (Business Days do not include Weekends or Holidays. We spend these days with our family and the shipping providers are also closed)
Question:	Can I Pick Up My Order?
Answer:	No. This website does not offer pick-up services.
Question:	Why Was I Charged Sales Tax?
Answer:	If the delivery destination is in the state of Texas, we are required to charge you 8.25% Sales tax unless you fax us your "Resale Certificate" (for the state of Texas) prior to placing your order. You can fax this form to (972) 223-1310 ATTN: Accounting Dept.
Question:	Do You Give Larger Discounts For "Really Big" Orders?
Answer:	We often find our definition of "Really Big" and the customer's definition to be different. If you feel your order deserves special pricing consideration, please use the "Contact Us" link above to contact a representative. In general, we offer some additional discounts for purchases of $1000 or more.
Question:	Do You Have A CSV Download So I can Add Your Products To My Site?
Answer:	No, we do not offer this service through our public site. Enterprise members are given access to CSV Product Downloads and Image Downloads for all websites through their Members Only Dropship site access (For more details, CLICK HERE). In the past when we tried to offer CSV files to our customers, we had several who tried to take advantage of it and mass produce websites that were very substandard. Because we offer the same product line, it reflected poorly on us as well. So sorry, but no CSV downloads are available to the public.
Question:	Have Questions Not Covered Here?
Answer:	If you have questions about our products or anything related to our specific site, please use the "Contact Us" link at the top of this page.

Back to Top

Engraving:

When purchasing engraving services for your Zippo Lighter, be sure to include the following:

1.) If purchasing more than 1 zippo lighter, state which lighter is to be engraved.
2.) Be sure to select the font style to be used (See chart below)
3.) Be sure to note desired location of engraving.
4.) Double check text to be engraved prior to finalizing order

Properly engraved lighters returned as 'undeliverable' or 'refused' will have a 50% "non-resellable fee" deducted from refund/credit.

Lucida Calligraphy

French Script

Arial Black

Cooper Black


(Engraving option listed under all Zippo lighter description's "Related Items")

Back to Top